The key success factor of the Securus Technologies

In the previous ranking of the companies leading in criminal justice technology and civil solutions, Securus technologies were among the top. Among the key services that the company provides include public safety, Corrections, monitoring, and investigation. More to this, the company has gained recognition through the latest accreditation with the Better Business Bureau for receiving an A+ rating in their services.


According to Danny de Hoyas, current Senior Vice President of the organization, says they are not only aimed at receiving a high rating but also a formal accreditation in all what they say and issue in the form of print.

Since accreditation is a voluntary thing, among the key standards that it has always tried meeting include building trust which has helped them in maintaining a positive track record particularly in the marketplace.


In another case, it has been key at offering honest advertisements a factor that has on its cause aided in the establishment of standard advertisement and selling. More to this, Securus has always advocated for transparency and talking the truth a virtue that it has implemented to all its staff. By talking the truth, the company has been able to develop an honest reputation for all its products.


More to the information above, Securus technologies have always been key at expanding its services to help reach its customer’s needs. With this effort, it has been in a position to enhance a customer service relationship with approximately 25 million friends and family members.


In a call to expansion, Securus has also been in a position to establish a 220 seat in house domestic call center. This has been recorded as the largest in the company and has helped in giving a better control of how customer services were being handled. Its staff is always well trained a factor that has given it a customer satisfaction score of 4.3 out of 5.


Trusted and Reliable

Who can be trusted within the United States penal system is a touchy subject, and one that continues to bother anyone currently living within America in modern times. Corruption, as it is in any country in the world, is a huge issue within any sector of government, and the United States is no stranger to the inner workings of how corruption can rot a well structured environment from the inside out. In order to try and battle these problems, information technology giant Securus Technologies has recently stated that they will move forward with a program that is developed to upgrade and improve their entire listing of security and communications products. Monitoring of these systems have allowed Securus to assist the justice system in identifying and persecuting a number of corrupt individuals within the prison system, which helps in cleaning the system itself and making room for more appropriate personnel positions.


Securus Technologies is most known for its loyal support of his main customer base, which is predominantly incarcerated individuals living within the prison system itself. Their highest rated product is a free downloadable application that is compatible for both Android and Apple devices and provides seamless video chat streaming. This makes visitation time periods easier and more efficient to handle, meaning that family members of inmates can bypass security checks and no longer need to worry about long drive times to prison locations.


Securus Technologies has created a culture of acceptance within the information technology industry. BY producing excellent quality products and services to inmates Securus has labeled itself not only as a loyal customer driven corporation, but also as a company that is willing to go the extra mile to produce results regardless of who their customers may be. Securus is an admirable company, and one that definitely succeeds.


Securus Develops an Application to Help In Simplifying Work for the Correctional Facilities Staff.

Securus Technologies is a Dallas, Texas-based company that offers unparalleled services in the inmate communication industry. The firm provides a broad variety of services that have a primary objective of making the world safe. These solutions include self-service for prisoners, examinations of products and services, incident management, biometric analysis, emergency response, and investigation. The operations of the firm are majorly in North America, and it currently serves about 3450 prisons and a total of 1.2 million inmates. The goal of Securus Technologies is to provide outstanding connection services.

The company has developed an exceptional software known as ConnectUs inmate Forms and Grievances that enhances the services of correctional facilities by making work easier, and therefore, saving a lot of time and money. Russell Robers, who is the company’s Vice President of Marketing and Strategy, thinks that the enterprise is very determined to be a dependable provider of updated technology solutions to the clients. In most of the United States’ correctional facilities, inmates make requests for services such as medical care and complaints through filing paper forms. It takes a lot of time for employees of the correctional facilities to prepare, supply, collect, and transfer information from the forms.

The new application has the capability of making forms that are customized to suit different requests from the inmates. Modifications can be easily rendered on the forms since they are not printed. The software has enabled the correctional sector to switch from use of papers to digital forms. Attending of requests is now simplified since the system is automated and it can serve an average of 13.8 applications per inmate each month. The ConnectUs Inmates Forms and Grievance software also favors the inmates since they can regularly check the status of their requests and it has been developed in different languages.