In the previous ranking of the companies leading in criminal justice technology and civil solutions, Securus technologies were among the top. Among the key services that the company provides include public safety, Corrections, monitoring, and investigation. More to this, the company has gained recognition through the latest accreditation with the Better Business Bureau for receiving an A+ rating in their services.
According to Danny de Hoyas, current Senior Vice President of the organization, says they are not only aimed at receiving a high rating but also a formal accreditation in all what they say and issue in the form of print.
Since accreditation is a voluntary thing, among the key standards that it has always tried meeting include building trust which has helped them in maintaining a positive track record particularly in the marketplace.
In another case, it has been key at offering honest advertisements a factor that has on its cause aided in the establishment of standard advertisement and selling. More to this, Securus has always advocated for transparency and talking the truth a virtue that it has implemented to all its staff. By talking the truth, the company has been able to develop an honest reputation for all its products.
More to the information above, Securus technologies have always been key at expanding its services to help reach its customer’s needs. With this effort, it has been in a position to enhance a customer service relationship with approximately 25 million friends and family members.
In a call to expansion, Securus has also been in a position to establish a 220 seat in house domestic call center. This has been recorded as the largest in the company and has helped in giving a better control of how customer services were being handled. Its staff is always well trained a factor that has given it a customer satisfaction score of 4.3 out of 5.